Online reputation and 5-star review generation for New York businesses. DK Consulting Group of NY builds review systems that keep new positive Google reviews coming monthly, responds to every review professionally, and protects your Google Business Profile rating. Brooklyn-based since 2013.
Before anyone calls you, they read your reviews. We help NY businesses build a strong reputation on Google so customers choose you, not the competitor with more stars.
Most people check Google reviews before making a decision. If your rating is low, your review count is thin, or you have unanswered negative reviews, customers move on to your competitor without giving you a chance.
Anything below 4.5 stars sends customers to the next business on the list. One bad review without a response does serious damage.
10 reviews with 5 stars loses to 80 reviews with 4.7 stars every time. Volume builds trust that individual ratings can't.
A negative review with no response tells every future customer that you don't care. A good response can actually turn it around.
Happy customers rarely leave reviews on their own. Without a simple process to ask, your rating stays stuck while competitors grow theirs.
Reviews don't manage themselves. We build a system that runs every month so your reputation keeps getting stronger.
We review your current star rating, review count, response history, and how you stack up against your top 3 local competitors. You'll see exactly where you stand and what needs to change.
We give you a simple, repeatable process to ask happy customers for reviews at the right moment. No complicated software. Just a clean system your team can run in under 2 minutes per customer.
We respond to every new review, positive and negative, in a way that reflects well on your business and shows future customers you're engaged and professional.
We track your rating, review velocity, and competitor standings every month so you always know where you stand and we can catch any issues before they hurt your ranking.
No contracts. No surprises. You know exactly what you are getting.
Complete review of your current standing vs your top local competitors.
A simple process to consistently get new 5-star reviews from happy customers every month.
Every positive review gets a professional, personalized response that reinforces your brand.
Every negative review handled professionally so future customers see you care and respond.
We catch new reviews fast so nothing sits unanswered and damages your reputation.
Clear monthly update showing your rating, new reviews, and how you compare to competitors.
Your Google rating directly affects how often you show up in the Map Pack and how many of those visitors actually call you. This isn't optional for local businesses anymore.
of customers read online reviews before choosing a local business
star rating most customers require before calling
increase in direction requests after a full reputation cleanup
perfect star rating built for real clients in our portfolio
DK Consulting took our synagogue from invisible online to ranking #2 in Jersey City. Our congregation can now find us instantly on Google.
Honestly wish I was recommended to DK Consulting much earlier in my business career. Most importantly are the results I'm seeing day by day.
Since working with DK Consulting, our phone rings more than ever. They ranked us higher on Google and the calls and new clients followed.
We don't hide our methods. Here's exactly what we use to rank NYC businesses in the Google Maps Top 3.
Direct Google review monitoring and response.
Optional review request automation (we set up + manage).
Personalized review requests — no spammy bulk asks.
Multi-platform monitoring (Yelp, Facebook, Google, industry sites).
Star rating trend + review velocity + sentiment analysis.
Honest differences between how DK Consulting Group of NY works vs. typical agencies you'll find in NYC.
Exactly what happens, week by week, after you sign up.
Full audit of your current rating, review count, response history, and competitor standings.
Build the review request workflow (manual or automated). Train your team. Respond to all backlogged reviews.
Steady stream of 5-star reviews coming in monthly. Rating average improves. Negative reviews addressed.
Strong, growing review base. Star rating stable at 4.7-5.0. Established response patterns. Competitor gap closed.
Weekly review monitoring. Continued review generation. Periodic reputation health checks.
We can flag reviews that violate Google's policies for removal, but we can't guarantee removal of legitimate negative reviews. What we can do is respond professionally and build enough positive reviews that the negatives become a small percentage of your overall rating.
Most clients see their review count grow within the first 30 to 60 days once the review generation system is running. Rating improvement depends on your starting point, but clients typically see meaningful improvement within 90 days.
Yes. Starting from zero is actually easier than fixing a damaged reputation. We build your review base from scratch using your existing happy customers and set up a system to keep them coming in.
Our primary focus is Google Business Profile since that directly impacts your local search ranking. We can also advise on Yelp, Facebook, and industry-specific platforms depending on your business type.
We offer both. A one-time reputation audit and setup gets your system in place. Monthly management keeps it running, monitors new reviews, and ensures nothing gets missed. Most clients start with setup and move to monthly management once they see results.
There's no magic number, but Google rewards consistent review velocity (steady flow) over total count. For NYC local businesses, we target 30+ Google reviews to compete in the Map Pack, with 1-3 new reviews per month sustained. A 4.5+ star average is the minimum trust threshold for most customers.
No — asking happy customers for reviews is encouraged. What's prohibited: paying for reviews, offering incentives in exchange for reviews, review-gating (only asking happy customers), or posting fake reviews. DK Consulting Group of NY builds compliant review request systems that ask ALL customers naturally after a service is completed.
Respond professionally within 24-48 hours. Acknowledge the issue, apologize where appropriate, and offer to resolve offline. Never be defensive or attack the reviewer publicly. A well-handled negative review can actually build trust with future customers. DK Consulting Group of NY drafts every review response for our reputation management clients.
Get a free video audit and we'll show you exactly how your reputation stacks up against your top local competitors. No pitch, just the findings.
Free. No obligation. Results-focused.